Return & Delivery

DOMESTIC AND INTERNATIONAL RETURNS

We accept products in new condition with original tags and labels attached and the invoice for a full refund. You have 30 business days to return the items (post office stamp stating the date) as from the expedition day. Return shippings are covered only on domestic shippings, please refer to the return process paragraph for more details. Customs duties and sales taxes are non-refundable. You maybe able to recover these funds by contacting your local customs bureau directly.

Your refund will be credited to the same credit card used to make the purchase within 24-48hrs after the return has been processed.

Please note that all lingerie, swimwear and bodysuit items are final sale and cannot be returned.

We process exchanges only for size exchanges. If you would like to exchange a product for a whole different one, please return the original item(s) unused, with receipt and its original tag for a full refund. Then you can place a new order.

Once we receive your return, please allow 2-3 business days for your return to be processed and then 24-48hrs for get the refund to your bank account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

All items marked, as sale cannot be returned. If you send a “Sale” item back to us for a return we will not process the return.

RETURNS PROCESS

Please refer to your order confirmation email and let us know you will be returning a product in order for us to give you the return address and send you the return label to avoid you to pay the shipping costs for the domestic returns.

In your return please:

  • put the products you don’t want in a box or enveloppe and make sure they are unused and that their original labels and tags are attached and insert the original receipt received in your package;
  • ship it to the address provided by us via email;
  • make sure to keep your tracking number for your records;
  • inform us via email at clothing@ra-re.fr that you have sent a return package and make sure to include the tracking number so we can keep up with it as well.

Please allow 5-10 business days for your return to be processed and 24-48hrs after that for your refund to be on your bank account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way!

We process exchanges only for size exchanges. If you would like to exchange a product for a whole different one, please return the original item(s) unused, with receipt and its original tag for a full refund. Then you can place a new order.

DOMESTIC AND INTERNATIONAL SHIPPING

We do not cover the cost of customs, duties, or taxes. Once your order is shipped, you will be billed you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.

Yes! We do not cover the cost of customs duties and taxes that are regulated and issued by your government and also shipping cost might vary depending on the Country you are ordering to.

The delivery costs depend on where the order is placed:

Country Carriers Prices Delays
France Colissimo

Chronopost

5,50€ to 9,50€

15,20

18,20€

26,60€

48h

Next day after 1pm

Next day before 1pm

Next day before 10am

French Overseas Department and Territories
Guadeloupe, French Guyana, Martinique, Saint Barthélémy Colissimo

Chronopost

8,70€ to 20€

50€ to 82€

5 to 7 working days

1 to 3 working days

EUROPE
Belgium, Germany, Italy, Luxembourg, Netherlands, United-Kingdom, Austria, Dennmark, French Polynesia, Ireland, Portugal, Spain, Switzerland, Albania, Belorussia, Bosnia-Herzegovina, Bulgaria, Crete, Croatia, Cyprus, Czech-Republic, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Macedonia, Madeira, Malta, Moldavia, Montenegro, Norway, Poland, Romania, Scotland, Serbia, Slovaquia, Slovenia, Sweden, Ukraine, Wales Colissimo

 

 

Chronopost

11,50€ to 15€

 

 

35€ to 50€

3 to 8 working days

 

 

1 to 2 working days

OTHERS
United States of America, Canada, Australia, China, Japan, Hong-Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Rui-ssia, Israel Colissimo

 

Chronopost

20,20€ to 30€

 

60€ to 95€

3 to 8 working days

 

1 to 2 working days